Jasper Engines And Transmissions
Reviews and Complaints
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Verified ReviewerPoor quality product and warranty policy
- Quality of their products are horrible
Preferred solution: Full refund
User's recommendation: Find another source. Look at all the lawsuits against jasper engines
Complaint
Preferred solution: Let the company propose a solution
Their Warranty is (NO GOOD)
Preferred solution: Full refund
They sell pure junk
On March 19, 2018 the auto repair shop informed us that the engine on our equinox with 60,300 miles was gone and he recommended that we put in a new engine. The engine would have a 3 year / 100,000 mile warranty.
We were told if we put in this Jasper engine we would not have to pay for any engine related repairs for the length of the warranty. So we paid $6826.29 and picked up our equinox on March 27, 2018. In April 2019 that Jasper engine died. Instead of taking that engine out and putting in another engine Jasper engine told the shop they just needed to fix it and it took 3.5 weeks to repair that engine.
It was at this point that we found out about the fabulous warranty that Jasper really gives you when you get one of their engines but no one tells you about until you try to have work done under their warranty. If you expect a shop to work on that engine you are suppose to buy an additional premium service plan. Under the basic warranty where you think you are completely covered, they only pay the shop $65 per hour labor and there is no shops that only charge $65 per hour. The shop that had our vehicle was unaware of this as were we.
Our vehicle ended up going back into the shop 4 times after that piece of junk Jasper engine was put in and the last time it was in the shop told us they would no longer work on that engine but they gave us a list of places that might work on it. Two days later the engine light was on and vehicle was running like crap again. We called those other shops and not one of them would work on this Jasper engine under that warranty. We traded that vehicle in while it was still running in a forward motion.
So, we got screwed over by Jasper Engine as well as the shop that put it in.
I hope that when a shop tells someone they need a new engine and they recommend Jasper, that people research Jasper engines and read the scam they pull on people with the complete junk they are selling as engines and run. Although this is just our story, each shop we called had nothing good to say about the Jasper engines nor the company itself.
- Bad engine
- Quality or durability
- Customer service and nasty people
Preferred solution: Let the company propose a solution
DON'T WASTE TIME AND MONEY !
Blew original engine in Arkansas it made it almost 300 Miles and blew another one ! Their warranty is a joke, never got a dime from the LIAR'S !!
After finally making it to Alaska, I had to pay a REAL MECHNIC to rebuild the last one ! LIAR'S
Preferred solution: Full refund
Bad gasketing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Longview, TexasFor a engine
So far so good.
7.3L Diesel Fuel Injectors
Well it had been quite a few years since I had tried Jasper Injectors. The injector wiring off the injector had bare wires that could touch and short out.
So my sales guy kept telling me about all the updates that they do and how great they are so we bought 8 injectors.
4 OUT OF 8 WERE BAD.....OUT OF THE REPLACEMENTS 2 WERE BAD. The delivery driver told us he just picked up 2 bad ones from another shop in a town over.....By Ford Injectors and you won't be sorry...Jaspers customer service sucked and so did their labor warranty....I just was installing an Engine from them that we ordered in about the same time as the injectors and guess what...missing parts they do not tell you about until after your purchase a $3500 engine for a $25.00 part that needs to be special order from a few states away....way to go Jasper....makes me long for the days of Bonded Motors and Densmore Engines....Jasper Engines are POS
- Quality of parts and customer service
Preferred solution: Price reduction
Who freakin knows?
So the nightmare begins
Jasper transmission failure less than 2500 miles. Warranty was handled badly.
- Qualty was not what i expected
- Having to pay out of my pocket for warranty
- Product reliability
Preferred solution: Price reduction
Great product and company
Back in 2011, I had a Jasper transmission installed in my 2005 Ford E-250 van with a 5.4 liter engine. I was working at the time and had the work done in Virginia (I lived in Michigan) and the mechanic was unknown to me.
I still run the vehicle with 730,000 miles on the original engine and now about 280,000 on the Jasper tranny. I had a warranty issue a few months after purchase, but they told me what to do and I had the tranny repaired in North Carolina. It cost me about $60, but Jasper paid the other $500. Since then, I have had no issues with this product and it is still working fine.
I did drive mostly highway miles, but I am very satisfied with this transmission. Regular fluid and filter changes certainly helped extend its life.
I would recommend this product and company based on my experience with them. I have almost 7 years of proof through ownership and usage.
Warranty scams
Don't stand behind your product the only thing behind your
Jasper is junk as a dealer I have installed 5 engines in various vehicles all of them failed most recently had a 2008 chevy suburban engine went after 20,000 miles . they sent the replacement ask them does this start a new warranty he says yes we put the engine in . this week engine is knocking again only about 30,000 miles on it call they tell me it is out of warranty so now I have a pissed off customer who of course is furious and a company "jasper" who talk like they are the worlds greatest reman company and the truth of the matter is I would have been better off putting a junkyard engine in it .so we took it upon our self To but a huge decal across the back window that says "do you hear that knock "that is a jasper engine that they don't stand behind " and the customer is driving it around til it finally dies I will never use jasper again and I am friends with a lot of other repair shops in the area that will not be using them ever again as a dealer I am ashamed that my customer had to go thru this
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They send wrong engine and will not compesate for 3 days of lost time on a bay and technitian.